Cancellation & Refund Policy

This policy explains how subscriptions and credits are billed by Scalio Technology Private Limited ("Scalio", "we", "us"), how to cancel, and when a refund is available. It forms part of our Terms of Service.

Cancelling and refunding are two different things. You can cancel at any time, which stops future charges. Refunds of charges already taken are limited, and are described below.

Digital delivery

Scalio is a software service delivered digitally. When your payment is confirmed, access to the Platform, your plan entitlements and your credits are provisioned to your account automatically, usually within a few minutes. There is no physical shipment.

If access has not appeared shortly after payment, check your email (including spam) and your account dashboard, then contact us at support@scalio.app and we will put it right.

Cancelling your subscription

You can cancel at any time. How you cancel depends on how you pay, as explained below. Cancellation takes effect at the end of the billing period you have already paid for:

you keep access and your remaining plan entitlements until the end of that period;
no further charges are taken after you cancel; and
cancelling partway through a billing period does not produce a pro-rata refund of that period.

Recurring payment mandates. Where you pay by UPI AutoPay, card mandate or a similar instrument, you can cancel by revoking the mandate with your bank, UPI app or card issuer, or by writing to support@scalio.app and asking us to cancel it for you. Before each recurring charge, your payment provider sends you the pre-debit notification required under the Reserve Bank of India's e-mandate rules, so you have the opportunity to cancel before a renewal is taken.

If you subscribed through an app store. Subscriptions bought through the Apple App Store or Google Play are billed by Apple or Google. You must cancel those through your Apple or Google account settings — contacting Scalio or cancelling a bank mandate will not stop app store billing.

Refunds

Because access and credits are provisioned immediately on payment, subscription fees and credit purchases are generally non-refundable once the payment has been taken.

We will, however, issue a refund in the following cases:

Duplicate or incorrect charges. If you were charged more than once for the same period, or charged an amount that does not match the plan you selected.
Failure to provision. If payment succeeded but your account was never given the access or credits you paid for, and we are unable to resolve it.
Charges after cancellation. If a renewal was taken after you had already cancelled.
Where the law requires it. Nothing in this policy limits any right to a refund that you have under applicable law and that cannot be excluded by agreement, including under the Consumer Protection Act, 2019.

Approved refunds are made to the original payment method. The time taken for the amount to appear depends on your bank or card issuer.

App store purchases. If you paid through the Apple App Store or Google Play, refunds are handled by Apple or Google under their own policies, and you should request them through the relevant store.

Credits

Credits are the unit used to access generation features on the Platform. Credits may be used only for Scalio services. They are not money, carry no cash value, do not earn interest, and are not transferable or redeemable for cash.

Credits already consumed cannot be refunded or restored, including where you are not satisfied with the content generated. Because outputs are produced by AI and will not always match what you had in mind, we recommend starting with a small number of generations to see how the Platform works for your brand before buying additional credits.

Credits do not expire. Unused credits are not refundable on cancellation, except in the cases listed under Refunds above.

If something has gone wrong

Please contact us first at support@scalio.app with your account email and the details of the charge. We aim to respond quickly and to resolve billing problems without formality.

If you are not satisfied with our response, you may escalate to our Grievance Officer, whose details are published in our Privacy Policy.

Contact

Scalio Technology Private Limited
Basement, K-2035, CR Park, Kalkaji, New Delhi – 110019, Delhi, India
CIN: U62099DL2025PTC452625 · GSTIN: 07ABQCS8957E1ZM
Email: support@scalio.app